Did you know ID Card Group’s technicians can diagnose, troubleshoot, and repair your ID Card Printer?

Jeramie, ID Card Group Technician

Jeramie, IDCardGroup Technician

Trained and certified by the leading ID card printing manufacturers, our expert technicians are available to:

  • Perform routine maintenance
  • Install upgrades and/or replacement parts
  • Troubleshoot and repair problems to help extend your printer’s life

ID Card Printer Diagnostic Services

Printer diagnostic services include:

  • Trouble shooting your printer problem
  • A thorough printer cleaning
  • A firmware upgrade, when applicable
  • Minor repairs, at the technician’s discretion

If a detected malfunction is easily remedied by a minor repair – such as resetting a belt or the removal of inhibiting debris – our technicians will make the minor correction for you without additional cost. These corrections are made at our technician’s discretion.

If a more serious repair is necessary, parts and labor costs will be calculated and submitted for your approval before any further work is done. Parts generally require 7-10 days delivery and, depending on the extent of repair, 3-5 days for the work to be performed.

Diagnostic and Repair Rates

Diagnostic Fee: $100
Labor: $50/hour
Parts: TBD

Shipping fees to and from ID Card Group’s California facility, along with any applicable tax, will be added to the total repair cost.


To schedule your ID printer diagnostic or repair service – or to talk with a technician to find out more – call us at 877-868-0012 or sales@idcardgroup.com. We’ll make it easy for you!