Shipping & Delivery
Shipping & Delivery1h>
ID Card Group Shipping Policy
As long as your order total is greater than $99 (not including any tax or shipping charges), you will automatically receive FREE Super Saver Shipping.
With FREE Super Saver Shipping, your order will be delivered 5-8 business days after your items are available to ship. Our carrier of choice is FedEx for both domestic and international orders.
ID Card Group stocks most items in our Portland, OR warehouse. Items available in the warehouse can ship out as late as 4pm PST (7pm Eastern Time).
If you upgrade your shipping method, shipping fees will apply. Shipping rates are calculated based on the weight/size of the package and the shipping speed. Shipping time, methods, and cost will vary depending on your location.
Has my order shipped?
Before shipping your products, ID CARD GROUP must process your order. Most orders will be processed within four hours, but in no case should it take longer than one business day. Orders placed on a Saturday, Sunday or holiday will be processed the next business day.
In order to protect our customers, we employ a rigorous set of checks to make sure an order can be processed, including verifying your shipping and billing address. We may contact you personally via phone or email to confirm order details, especially if your shipping and billing addresses are different or if you are shipping a package to a residence. An ID Expert will contact you within one business day to clarify, which may delay order processing and shipping.
Once the order details are finalized and processed, you will receive a confirmation e-mail (with a tracking number, if available) when your order ships. Products that are shipped directly from our manufacturers’ warehouse may not receive a tracking number. Some email providers flag our confirmation emails as spam. If you have not received a confirmation email from us within one business day of your order, check your spam file to see if our emails are getting flagged or contact us at 877-868-0012 so we can make sure you are getting proper order notice.
How do I cancel my order?
To cancel your order, contact us between 5:30am and 5pm Pacific, Monday through Friday. Please note that for custom orders, canceling may not always be possible if work has been performed. Also, depending on the time, your stock order may not be able to be cancelled if it has already been processed and packaged.