Returns & Exchanges

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Returns & Exchanges

How do I return my order?

ID Card Group ID Card Group does not accept returns on any of the following:

  • Custom Orders
  • Printers
  • ID Systems
  • Access Control products including prox cards
  • Opened Software
  • Opened Ribbons
  • Opened Accessories

All orders are subject to a 20% restocking/processing fee.

All returns require a Return Merchandise Authorization (RMA).

Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to ID Card Group on returned items, and ID Card Group will pay the shipping charges on the replacement or exchange item(s) going back. If you received free shipping on your purchased item(s), the original shipping charge will be deducted from your credit when an item is returned.

All products returned MUST be 100% complete:

  • Contain ALL original boxes and packing materials
  • Have original UPC codes on the manufacturer boxes
  • Contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

ID Card Group offers a 30-day return policy on selected items based on manufacturer return policies.

ID Card Group recommends you fully insure your return shipment in the case it is lost or damaged. (For your protection use a carrier that can provide you with proof of delivery for your protection.) To prevent any dissatisfaction or returns ID Card Group offers free sales support to ensure you are getting the product you desire. Please contact us for any questions you may have.

To make a return, please contact us for an authorization (RMA) we would be happy to assist you.

Returns without an authorization (RMA) will not be accepted.

Acceptance of Product

If your items arrived damaged, missing or otherwise please contact ID Card Group within 3 business days of receiving the items. Please do not discard packaging material or shipping boxes the freight carrier will need to examine the content and the shipping materials in order to determine status.