Store Policies

Is my information private?

Your privacy is a top priority at so your personal information remains confidential. Please see our Privacy Policy for more details.

How to Contact ID Card Group?
Local (916)290-5170
Toll Free (877)868-0012
Email us
Do I have to pay sales tax?

We are required to charge sales tax on all orders shipped within California. Orders shipping anywhere other than California are not charged sales tax.

Has my order shipped?

Before shipping your products, ID CARD GROUP must process your order. Most orders will be processed within four hours, but in no case should it take longer than one business day. Orders placed on a Saturday, Sunday or holiday will be processed the next business day.

In order to protect our customers, we employ a rigorous set of checks to make sure an order can be processed, including verifying your shipping and billing address. We may contact you personally via phone or email to confirm order details, especially if your shipping and billing addresses are different or if you are shipping a package to a residence. An ID Expert will contact you within one business day to clarify, which may delay order processing and shipping.

Once the order details are finalized and processed, you will receive a confirmation e-mail (with a tracking number, if available) when your order ships. Products that are shipped directly from our manufacturers’ warehouse may not receive a tracking number. Some email providers flag our confirmation emails as spam. If you have not received a confirmation email from us within one business day of your order, check your spam file to see if our emails are getting flagged or contact us at 877-868-0012 so we can make sure you are getting proper order notice.

Finally, please note that if you choose “Ground Shipping,” your package can take up to 7-10 days to reach you. While expedited shipping methods cost more, they do allow your order to arrive more quickly.

How do I cancel my order?

To cancel your order, contact us between 8am and 5pm Pacific, Monday through Friday. Please note that for custom orders, canceling may not always be possible if work has been performed. Also, depending on the time, your stock order may not be able to be cancelled if it has already been processed and packaged.

How do I return my order?

ID Card Group ID Card Group does not accept returns on any of the following:

  • Custom Orders
  • Printers
  • ID Systems
  • Access Control products
  • Opened Software
  • Opened Ribbons
  • Opened Accessories

All orders are subject to a 20% restocking/processing fee.

All returns require a Return Merchandise Authorization (RMA).

Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to ID Card Group on returned items, and ID Card Group will pay the shipping charges on the replacement or exchange item(s) going back. If you received free shipping on your purchased item(s), the original shipping charge will be deducted from your credit when an item is returned.

All products returned MUST be 100% complete:

  • Contain ALL original boxes and packing materials
  • Have original UPC codes on the manufacturer boxes
  • Contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

ID Card Group offers a 30-day return policy on selected items based on manufacturer return policies.

ID Card Group recommends you fully insure your return shipment in the case it is lost or damaged. (For your protection use a carrier that can provide you with proof of delivery for your protection.) To prevent any dissatisfaction or returns ID Card Group offers free sales support to ensure you are getting the product you desire. Please contact us for any questions you may have.

To make a return, please contact us for an authorization (RMA) we would be happy to assist you.

Returns without an authorization (RMA) will not be accepted.

Acceptance of Product

If your items arrived damaged, missing or otherwise please contact ID Card Group within 3 business days of receiving the items. Please do not discard packaging material or shipping boxes the freight carrier will need to examine the content and the shipping materials in order to determine status.

International Orders has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at


International shipping is currently available WORLDWIDE from Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.


To check the status of your order or track your package, please login to your International Checkout account at:


All inquiries regarding your international order should be directed to International Checkout at:

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

We proudly accept:
  • Visa
  • Master Card
  • American Express
  • Discover
  • Paypal

In addition to Pay Pal and all major Credit Cards, ID CARD GROUP accepts Purchase Orders from Corporations and Government Entities. Purchase Orders are subject to a 1.5% finance charge on all past due invoices. This is an annual percentage rate of 18%. In the event of default in payment, ID CARD GROUP has the right to collect all fees for collection, including court costs and attorney fees. By placing your order with ID CARD GROUP you agree to these terms and conditions.

ID CARD GROUP also accepts checks. Please include your order number (as found on your confirmation email) on your check. Your order will ship once we have deposited the check and verified the funds. Personal checks will incur a 10 business day waiting period before your order is shipped. Note: We can only accept checks drawn on a US or Canadian Bank. All other customers must provide a money order.

Packages shipped directly from our facility usually include an invoice for your records. Please contact an ID Expert at 877-868-0012 if you need additional payment or order information.

Shop with Confidence

You can be sure that your information and transactions are protected by Secure Sockets Layer Encryption technology. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

PayPal Verified

Verification increases the security of the PayPal network. As a verified member we have successfully completed PayPal's verification system to establish our identity with PayPal.

Privacy Policy

ID Card Group is sensitive to the private nature of information you provide to us over the Internet. Our privacy practices are designed to maximize your ability to control the use of your personal, private information while at the same time giving you the opportunity to obtain interesting and useful information, products and services. This privacy policy describes how we treat information received about you when you visit our Web site and register on-line for ID Card Group products or services. This privacy policy only applies to data collected on-line by ID Card Group. Please read our privacy policy carefully. By using this Web site and submitting any personal information, you consent to the collection and use of this information by ID Card Group, Inc., its subsidiaries and affiliates consistent with this privacy policy. Also, please be aware that ID Card Group may change this Privacy Policy from time to time. If we do, we will prominently post any notification of changes. If we are going to use users' personally identifiable information in a manner materially different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days, so be sure to check back here periodically for any changes.

This Statement only pertains to our online collection of data from our web properties and does not apply to other means of collecting data and is effective as of January 1, 2014.

Information - How We Get It

When you register for our products or services, you will be providing personal information to ID Card Group such as your name, phone number, address, e-mail and other information by which you can be personally identified. You may also be asked to provide demographic information such as zip code and age. If you purchase products or services on our site, you will be asked for financial information such as account or credit card numbers. We do not knowingly collect personal information from children under 13. Once you have created an account with a username and password, you can access and update this personal information at will. You can also contact us at 877-868-0012 or to update your information or with concerns over misuse of your personal data.

We also collect usage information from you when you visit us. Web site usage information is not typically personally identifiable information. It describes how our Web site is used and navigated, including the number and frequency of visitors to each Web page and the length of their stay. Web site usage information also includes the domain names of browsers and IP addresses that visit our Web site, time of day the Web site was visited and other non-personally identifiable information.

Throughout the web site are forms which enable prospective customers, partners, and distributors to contact us to learn more about our products and services. The information we collect on these forms is only used to facilitate our business relationship with you. It is not used for any other purpose.

ID Card Group may make use of browser cookies. We may use cookies to enhance your Web viewing experience. A cookie is a small identifier, similar to a license plate and consists of data sent by a Web server to a Web browser that can later be read by that server. Cookies are used to personalize your viewing experience. They are also used to target advertising and marketing offers to your individual interests and to avoid showing you duplicate ads. Cookies cannot be used to get data from your hard drive, your e-mail or any other personal data about you. You have the ability to set your Internet Preferences to notify you whenever you receive a cookie. You may then accept or decline any of our cookies. Should you decide to decline a cookie, this may impact the performance of our Web site.

ID Card Group may make use of clear GIFs. Clear GIFs are small (1 pixel x 1 pixel) graphics which are included on some of our web site pages and are similar in function to cookies and are often used in conjunction with cookies. They are used to track the online movements of visitors to and within our web site. We do not tie the information gathered by clear GIFs to your personally identifiable information, except when they are placed in our HTML-based e-mails. When used in HTML-based e-mails, clear GIFs allow us to know which e-mails have been opened by the recipients.

Information - How We Use It

ID Card Group believes that knowing more about you will enable us to serve you better. It permits us to personalize the content and services we offer to you. It also permits us to target advertising for products and services to your interests and needs. ID Card Group uses demographic and Web site usage information to improve the products and services we offer to you. One of the many services ID Card Group can offer to you when you register for our products or services is notification concerning new products and services available from third party marketing partners. These notices and offers will be targeted to your individual preferences and tastes based on the information collected. Unless you have opted-out of receiving third party offers during registration, we reserve the right to share your personal information with third parties and you may receive e-mails concerning third party offers. ID Card Group may be required to file numerous reports with different administrative bodies. As such, ID Card Group may provide aggregate statistics about customers, sales and traffic patterns. None of these reports or statistics will include personally identifiable information. However, ID Card Group reserves the right to use personally identifiable information to investigate and help prevent potentially unlawful activity that threatens either ID Card Group or any company affiliated with ID Card Group. Moreover, upon the appropriate request of a government agency, law enforcement, court or as otherwise required by law, ID Card Group may disclose personally identifiable information.

Additional Data Collection

Our Web may use reputable third parties to serve the advertisements that you may see on the ID Card Group Web site. Please be sure to review our third party ad servers' privacy policies as they may follow different procedures than our Web site. Additionally, in order to provide you with certain features of our service, we may provide some of your personal information to others. This information is provided under the terms of strict confidentiality agreements and your information will not be shared, sold or rented by these other parties without your permission.


We take great care and use the latest technologies to ensure the security and safety of all your transactions with ID Card Group. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place safeguards to secure the information we collect online. Our servers use encryption technology to protect the transfer of your credit card data to unauthorized parties. We use industry-recognized standards in transaction security to protect the information you provide when you make a purchase at ID Card Group.

Links to Other Sites

This Web site may contain links to other Web sites. ID Card Group is not responsible for the privacy practices or the content of such Web sites. You are encouraged to review the privacy policies of these other Web sites before registering for any products or services from that Web site.


If, after reading our Privacy Policy, you have questions or concerns about any of the statements herein, we welcome your feedback. You may contact our Customer Service Department at

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