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TrueSupport One Year Support Warranty Plan
TRUESUPPORT HELP
Dedicated support at your fingertips
You can actually talk to our dedicated support team on the phone. On top of our complimentary lifetime email support (1-3 day turnaround)​ and 30-day
setup over the phone, TrueSupport will include troubleshooting and technical support via phone and hands-on help via remote desktop assistance from
the best technical experts in the industry.
PREMIUM SERVICE + MAINTENANCE
Members receive a complementary cleaning kit and remote printer check-up to help prevent potential future obstacles to your business's everyday use.
As always we've got you covered with a 3-year manufacturer warranty on all parts and labor for every printer purchase.
LOANER COVERAGE
Within your manufacturer's warranty period​ we'll offer a loaner to keep your business running while we repair your printer.
TRAINING
Get one hour of training every year to help you take advantage of every feature and know it well to help you and your business.
EXTENSION OPTIONS
Options for extending your TrueSupport to 5-year plans are available. Call us now for pricing and enrollment (877) 907-9834
Have Questions? We Have Answers!
CALL US NOW for pricing and enrollment in TrueSupport (877) 907-9834 with your Printer Serial Number & Purchase Date
| IDW Care - Included with every printer purchase |
TrueSupport Premium Plan
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| 3-year manufacturer’s warranty on printer hardware (parts + labor) |
3-year manufacturer’s warranty on printer hardware (parts + labor) |
Loaner coverage during manufacturer warranty period |
| Free 30-day setup w/ phone support |
Free 30-day setup w/ phone support |
Phone-based technical support including remote assistance |
Lifetime email support (1-3 days)
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Lifetime email support (1-3 days turnaround response time)
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Complementary one hour of training annually |
| Additional phone-based technical support at standard billing rate |
Additional phone-based technical support at standard billing rate |
Complementary cleaning kit and remote printer check-up provided annually |
| Factory warranty and repair advocacy |
Factory warranty and repair advocacy |
Options for extension to 4-year and 5-year plans available |
| Claims initiated via support email address post 30-day setup support promise |
Claims initiated via support email address post 30-day setup support promise |
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