Card Printer Repair Service

Card Printer Repair Service

Card Printer Repair Services at ID Card Group

Extend Your Card Printer’s Life with Our Printer Repair & Diagnostic Services

ID Card Group's technicians can diagnose, troubleshoot, and repair your ID Card Printer. Trained and certified by the leading ID card printing manufacturers, ID Card Group’s expert technicians are available to:

--Install upgrades and/or replacement parts

--Arrange warranty repairs with manufacturer

--Troubleshoot and repair problems to help extend your printer's life


How Does the Printer Repair Service Work?

All repair work begins with a full printer diagnostic to assess your printer’s needs, which includes:

Open Card Printer - Ready for Repair

--Trouble-shooting your printer problem

--A thorough printer cleaning

--A firmware upgrade, when applicable

--Minor repairs, at the technician's discretion

If we detect a malfunction, and it requires a minor repair - such as resetting a belt or removing debris - our technicians will make the minor correction for you without additional cost. These corrections are made at our technician's discretion.

If a more serious repair is needed, parts and labor costs will be calculated and submitted for your approval before any further work is done. Parts generally require 7-10 days delivery and, depending on the extent of repair, 3-5 days for the work to be performed.


Are There Instances When a Printer Cannot be Repaired?

In general, most models three years old or less have common repair needs and are likely to be repairable. Older models - or newer printers with extensive problems or damage - may not be repairable.

In the rare instance that we cannot repair a printer - or find through diagnostics that it is beyond repair – ID Card Group will credit you the cost of the diagnostic towards a new printer of your choosing.


What are Your Printer Diagnostic & Repair Rates?

--Diagnostic Fee: $250 (goes toward first hour of repair)

--Parts: TBD

--Shipping Fees: Shipping to and from ID Card Group's Oregon facility is the customer’s responsibility. Return shipping, along with any applicable tax, will be added to the total repair cost.

We service all major card printer brands


What Brands Do You Service & Repair?

We service most major card printer brands, including Zebra, Magicard, Evolis, Fargo and Datacard.


How Do You Repair Printers under Warranty?

If you purchased your printer from ID Card Group, our Technical Support department is your first stop. 


What are the Top 6 Printer Repairs?

The most common printer problems we see include:

--Lack of regular printer cleaning

--Damaged print head

--Aged/worn belts

--Jammed cards / torn ribbons

--Age

--Faulty sensors/hardware

How Do I Schedule a Printer Diagnostic or Repair Service?

To schedule your ID printer diagnostic or repair service - or to talk with a technician to find out more - call us at 877-868-0012 or support@idcardgroup.com.

877-868-0012

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877-868-0012

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