Is my information private?
Your privacy is a top priority at IDCardGroup.com so your personal information remains
confidential. Please see our
How to Contact ID Card Group?
Toll Free (877)868-0012
Email us email@example.com
Do I have to pay sales tax?
We are required to charge sales tax on all orders shipped within California. The
tax rate is 8.75%. Orders shipping anywhere other than California are not charged
Has my order shipped?
Before shipping your products, ID CARD GROUP must process your order. Most orders will
be processed within four hours, but in no case should it take longer than one business day.
Orders placed on a Saturday, Sunday or holiday will be processed the next business day.
In order to protect our customers, we employ a rigorous set of checks to make sure an order
can be processed, including verifying your shipping and billing address. We may contact you
personally via phone or email to confirm order details, especially if your shipping and billing
addresses are different or if you are shipping a package to a residence. An ID Expert will contact
you within one business day to clarify, which may delay order processing and shipping.
Once the order details are finalized and processed, you will receive a confirmation e-mail
(with a tracking number, if available) when your order ships. Products that are shipped
directly from our manufacturers’ warehouse may not receive a tracking number.
Some email providers flag our confirmation emails as spam. If you have not received a
confirmation email from us within one business day of your order, check your spam file to
see if our emails are getting flagged or contact us at 877-868-0012 so we can make sure you are getting proper order notice.
Finally, please note that if you choose “Ground Shipping,” your package can take up to
7-10 days to reach you. While expedited shipping methods cost more, they do allow your order to arrive more quickly.
How do I cancel my order?
To cancel your order, contact us between 8am and 5pm Pacific, Monday through Friday.
Please note that for custom orders, canceling may not always be possible if work
has been performed. Also, depending on the time, your stock order may not be able
to be cancelled if it has already been processed and packaged.
How do I return my order?
- ID Card Group ID Card Group does not accept returns on any of the following:
- Custom Orders
- ID Systems
- Access Control products
- Opened Software
- Opened Ribbons
- Opened Accessories
- All orders are subject to a 20% restocking/processing fee.
- All returns require a Return Merchandise Authorization (RMA).
- Original shipping charges are not refunded on returned items. Customers are responsible
for all shipping charges back to ID Card Group on returned items, and ID Card Group
will pay the shipping charges on the replacement or exchange item(s) going back.
If you received free shipping on your purchased item(s), the original shipping charge
will be deducted from your credit when an item is returned.
- All products returned MUST be 100% complete:
- Contain ALL original boxes and packing materials
- Have original UPC codes on the manufacturer boxes
- Contain all manuals, blank warranty cards and other accessories and documentation
provided by the manufacturer.
- ID Card Group offers a 30-day return policy on selected items based on manufacturer
- ID Card Group recommends you fully insure your return shipment in the case it is
lost or damaged. (For your protection use a carrier that can provide you with proof
of delivery for your protection.) To prevent any dissatisfaction or returns ID Card
Group offers free sales support to ensure you are getting the product you desire.
Please contact us for any questions you may have.
- To make a return, please contact us for an authorization (RMA) we would be happy
to assist you.
- Returns without an authorization (RMA) will not be accepted.
Acceptance of Product
If your items arrived damaged, missing or otherwise please contact ID Card Group
within 3 business days of receiving the items. Please do not discard packaging material
or shipping boxes the freight carrier will need to examine the content and the shipping
materials in order to determine status.
All international orders (except those shipping to Canada) require a 100% pre-payment
via money order or wire transfer. Credit Card payments and checks are not accepted.
If you are requesting a quote, please specify the form of payment you will use in
the body of your letter. We take great care in handling each order. Please call
or email us for bank wire transfer information. Please note that there is a $15.00
(US) wire transfer fee added for each transfer.
In addition to Pay Pal and all major Credit Cards, ID CARD GROUP accepts Purchase
Orders from Corporations and Government Entities. Purchase Orders are subject to
a 1.5% finance charge on all past due invoices. This is an annual percentage rate
of 18%. In the event of default in payment, ID CARD GROUP has the right to collect
all fees for collection, including court costs and attorney fees. By placing your
order with ID CARD GROUP you agree to these terms and conditions.
ID CARD GROUP also accepts checks. Please include your order number (as found on your
confirmation email) on your check. Your order will ship once we have deposited the check
and verified the funds. Personal checks will incur a 10 business day waiting period before
your order is shipped. Note: We can only accept checks drawn on a US or Canadian Bank.
All other customers must provide a money order.
Packages shipped directly from our facility usually include an invoice for your records.
Please contact an ID Expert at 877-868-0012 if you need additional payment or order information.
Shop with Confidence
You can be sure that your information and transactions are protected by Secure Sockets
Layer Encryption technology. Our Secure Sockets Layer (SSL) software is the industry
standard and among the best software available today for secure online commerce
transactions. It encrypts all of your personal information, including credit card
number, name, and address, so that it cannot be read as the information travels
over the Internet.
Verification increases the security of the PayPal network. As a verified member
we have successfully completed PayPal's verification system to establish our identity
ID Card Group is sensitive to the private
nature of information you provide to us over the Internet. Our privacy practices
are designed to maximize your ability to control the use of your personal, private
information while at the same time giving you the opportunity to obtain interesting
we treat information received about you when you visit our Web site and register
By using this Web site and submitting any personal information, you consent to the
collection and use of this information by www.IDCardGroup.com ID Card Group, Inc.,
we do, we will prominently post any notification of changes. If we are going to
use users' personally identifiable information in a manner materially different
from that stated at the time of collection we will notify users by posting a notice
on our Web site for 30 days, so be sure to check back here periodically for any
This Statement only pertains to our online collection of data from our web properties
and does not apply to other means of collecting data.
Information - How We Get It
When you register for our products or services, you will be providing personal information
to ID Card Group such as your name, phone number, address, e-mail and other information
by which you can be personally identified. You may also be asked to provide demographic
information such as zip code and age. If you purchase products or services on our
site, you will be asked for financial information such as account or credit card
numbers. We do not knowingly collect personal information from children under 13.
We also collect usage information from you when you visit us. Web site usage information
is not typically personally identifiable information. It describes how our Web site
is used and navigated, including the number and frequency of visitors to each Web
page and the length of their stay. Web site usage information also includes the
domain names of browsers and IP addresses that visit our Web site, time of day the
Web site was visited and other non-personally identifiable information.
Throughout the web site are forms which enable prospective customers, partners,
and distributors to contact us to learn more about our products and services. The
information we collect on these forms is only used to facilitate our business relationship
with you. It is not used for any other purpose.
Web viewing experience. A cookie is a small identifier, similar to a license plate
and consists of data sent by a Web server to a Web browser that can later be read
by that server. Cookies are used to personalize your viewing experience. They are
also used to target advertising and marketing offers to your individual interests
and to avoid showing you duplicate ads. Cookies cannot be used to get data from
your hard drive, your e-mail or any other personal data about you. You have the
ability to set your Internet Preferences to notify you whenever you receive a cookie.
You may then accept or decline any of our cookies. Should you decide to decline
a cookie, this may impact the performance of our Web site.
ID Card Group may make use of clear GIFs. Clear GIFs are small (1 pixel x 1 pixel)
graphics which are included on some of our web site pages and are similar in function
to cookies and are often used in conjunction with cookies. They are used to track
the online movements of visitors to and within our web site. We do not tie the information
gathered by clear GIFs to your personally identifiable information, except when
they are placed in our HTML-based e-mails. When used in HTML-based e-mails, clear
GIFs allow us to know which e-mails have been opened by the recipients.
Information - How We Use It
ID Card Group believes that knowing more about you will enable us to serve you better.
It permits us to personalize the content and services we offer to you. It also permits
us to target advertising for products and services to your interests and needs.
ID Card Group uses demographic and Web site usage information to improve the products
and services we offer to you. One of the many services ID Card Group can offer to
you when you register for our products or services is notification concerning new
products and services available from third party marketing partners. These notices
and offers will be targeted to your individual preferences and tastes based on the
information collected. Unless you have opted-out of receiving third party offers
during registration, we reserve the right to share your personal information with
third parties and you may receive e-mails concerning third party offers. ID Card
Group may be required to file numerous reports with different administrative bodies.
As such, ID Card Group may provide aggregate statistics about customers, sales and
traffic patterns. None of these reports or statistics will include personally identifiable
information. However, ID Card Group reserves the right to use personally identifiable
information to investigate and help prevent potentially unlawful activity that threatens
either ID Card Group or any company affiliated with ID Card Group. Moreover, upon
the appropriate request of a government agency, law enforcement, court or as otherwise
required by law, ID Card Group may disclose personally identifiable information.
Additional Data Collection
Our Web may use reputable third parties to serve the advertisements that you may
see on the ID Card Group Web site. Please be sure to review our third party ad servers'
privacy policies as they may follow different procedures than our Web site. Additionally,
in order to provide you with certain features of our service, we may provide some
of your personal information to others. This information is provided under the terms
of strict confidentiality agreements and your information will not be shared, sold
or rented by these other parties without your permission.
We take great care and use the latest technologies to ensure the security and safety
of all your transactions with ID Card Group. To prevent unauthorized access or disclosure,
maintain data accuracy, and ensure the appropriate use of information, we have put
in place safeguards to secure the information we collect online. Our servers use
encryption technology to protect the transfer of your credit card data to unauthorized
parties. We use industry-recognized standards in transaction security to protect
the information you provide when you make a purchase at ID Card Group.
Links to Other Sites
This Web site may contain links to other Web sites. ID Card Group is not responsible
for the privacy practices or the content of such Web sites. You are encouraged to
review the privacy policies of these other Web sites before registering for any
products or services from that Web site.
the statements herein, we welcome your feedback. You may contact our Customer Service
Department at Support@IDCardGroup.com