Do I have to pay sales tax?

We are required to charge sales tax on all orders shipped within California. The tax rate is 7.75%. Orders shipping anywhere other than California are not charged sales tax.

Has my order shipped?

All orders will most likely be processed within four hours, but in no case should it take longer than one business day. You will receive an e-mail (with a tracking number, if available) when your order ships.

How do I cancel my order?

To cancel your order, contact us between 8am and 5pm Pacific, Monday through Friday. Please note that for custom orders, canceling may not always be possible if work has been performed. Also, depending on the time, your stock order may not be able to be cancelled if it has already been processed and packaged.

How do I return my order?

•  ID Card Group ID Card Group does not accept returns on any of the following:
  • Custom Orders
  • Printers
  • ID Systems
  • Access Control products
  • Opened Software
  • Opened Ribbons
  • Opened Accessories
• All orders are subject to a 20% restocking/processing fee.
• All returns require a Return Merchandise Authorization (RMA).
• Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to ID Card Group on returned items, and ID Card Group will pay the shipping charges on the replacement or exchange item(s) going back. If you received free shipping on your purchased item(s), the original shipping charge will be deducted from your credit when an item is returned.
  
• All products returned MUST be 100% complete:
• Contain ALL original boxes and packing materials
• Have original UPC codes on the manufacturer boxes
• Contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. 
  
• ID Card Group offers a 30-day return policy on selected items based on manufacturer return policies. 
  
• ID Card Group recommends you fully insure your return shipment in the case it is lost or damaged. (For your protection use a carrier that can provide you with proof of delivery for your protection.) To prevent any dissatisfaction or returns ID Card Group offers free sales support to ensure you are getting the product you desire. Please contact us for any questions you may have.
• To make a return, please contact us for an authorization (RMA) � we would be happy to assist you.
• Returns without an authorization (RMA) will not be accepted. 
  

Acceptance of Product

If your items arrived damaged, missing or otherwise please contact ID Card Group within 3 business days of receiving the items. Please do not discard packaging material or shipping boxes the freight carrier will need to examine the content and the shipping materials in order to determine status.

International Orders

All international orders (except those shipping to Canada) require a 100% pre-payment via money order or wire transfer.
Credit Card payments and checks are not accepted. If you are requesting a quote, please specify the form of payment you will use in the body of your letter. We take great care in handling each order. Please call or email us for bank wire transfer information. Please note that there is a $15.00 (US) wire transfer fee added for each transfer.

We proudly accept:
In addition to Pay Pal and all major Credit Cards, ID CARD GROUP accepts Purchase Orders from Corporations and Government Entities. Purchase Orders are subject to a 1.5% finance charge on all past due invoices. This is an annual percentage rate of 18%. In the event of default in payment, ID CARD GROUP has the right to collect all fees for collection, including court costs and attorney fees. By placing your order with ID CARD GROUP you agree to these terms and conditions.

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